Travelex website

Brief

To offer the online purchase of foreign exchange products offered by Travelex in a secure environment that integrates with highly secure and complex legacy client business systems. The solution needed to be scalable, extensible and highly configurable to allow global rollout for Travelex branded sites as well as customised for Travelex partner sites. Fraud management, online payments, name and address validation, compliance & anti money laundering systems all had to be automated.

Solution

A highly configurable and customisable content management system supports multi-site functionality and seamless integration into the eCommerce application. Customers are offered products such as Cash & Pre-Paid Cards as well as the ability to package products for a better rate. Customers are offered tools such as currency converter, rate history and geographical location of retails stores.

An administration system allows full control of selling and promoting products, as well as order processing, fraud management, fulfilment workflow and reporting. The system integrates to the live rates, vault, pre-paid card and finance systems.

Results

Travelex is very happy with the solution C4Digital provided. For Travelex customers, it gives an enhanced experience which has lead to an increase in traffic volumes and orders for US and Canada, and customers also benefit from new delivery options which were not possible before. The operational benefits for Travelex are a single, modern global system that has lowered the cost of ownership, a firm but highly configurable platform and flexible integration with back office and third party systems.